Insurance and Financial FAQs

  • My insurance company requires notification and prior approval before I receive treatment. Does Eye Surgical Associates take care of this for me?

    In most cases, Eye Surgical Associates will help you figure out these requirements. It is your ultimate responsibility to contact your insurance company for details and requirements.

  • Do I have to show my insurance card if I have already provided it in the past?

    Please note, that regardless of the status of your insurance, EACH TIME you arrive for your scheduled office visit, you will be expected to check in and show your insurance card to the front desk before being seen by your provider.

  • What if my insurance or demographics have changed since my last visit?

    It is the patient’s responsibility to communicate any changes in their healthcare information to the front desk upon their arrival.   This information may include:

    • Insurance information/coverage
    • Responsible financial party
    • Address, Phone, Email
    • Emergency Contact
    • Change of referring and/or primary care physician
  • How do I know if my provider is In or Out of Network with my insurance company?

    Eye Surgical Associates will make every effort to verify your insurance coverage; HOWEVER, it is ultimately the patient’s responsibility to confirm whether your provider is In or Out of Network.

  • What if I arrive late to my appointment?

    If you arrive late for your appointment, it may need to be rescheduled.  Please call 402-484-9000 to let us know if you are running late.

  • Is payment due at time of service?

    Co-Pays must be paid at the time services are rendered.  This arrangement is part of your contract with your insurance company.  Please provide your payment at each visit so we are not forced to refuse you our treatment services.

  • What bills can I expect to receive?

    If you have a treatment that requires surgery, you may receive bills from one or more of the following providers who bill independently:

    • Your Eye Surgical Associates surgeon
    • The facility/hospital at which your surgery was performed
    • The anesthesiologist if you had a procedure requiring anesthesia at the facility/hospital.
  • What if I don’t have insurance?

    Eye Surgical Associates offers a variety of discounts and payment plans. Please Contact an Insurance & Billing Representative at 402-484-9005 for details.

  • What if I am a self-paying patient?

    Patients that are self-paying are expected to pay $50 which will go towards their appointment balance or charges.

  • What options do I have for paying my bill?

    You may pay with a check, cash or credit card. We accept all major credit cards including Visa, MasterCard, American Express and Discover.

  • When am I expected to pay my bill?

    If you have insurance, you will be notified when your insurance has paid your claim. At that time, payment for any remaining balance is due within 30 days of the notification.

  • What if I cannot pay the full amount of my bill within 30 days?

    You should contact an Insurance & Billing Representative at 402-484-9005 to discuss payment arrangements.

  • Where should I send my payment?

    By mail, send payments to:

    Eye Surgical Associates
    PO Box 6068
    Lincoln, Nebraska 68506-0068

    In person: Visit our front desk at Eye Surgical Associates, 1710 South 70th Street, Lincoln, NE 68506.  Please enter through ENTRANCE B.

    By phone: Contact an Insurance & Billing Representative at 402-484-9005 to make a credit card payment.

    Online: Visit our website at to make credit card or e-check payments through our online billing feature.

  • What if I cannot afford to pay the balance on my bill?

    Financial Assistance is available to eligible patients who are in need and receive medically necessary services as defined by our policy. Eligibility is based, among other factors, upon family income and number of family members in the household. If you think you could be eligible for financial assistance, you may request an application during Admission or by calling 402-484-9005 and speaking to an Insurance & Billing Representative.